Anthonio Babatunde Pinheiro

Led firm-wide strategic initiatives in partnership with the CEO, developing a comprehensive liquidity strategy that achieved projected 3x returns for Fund I investors through systematic portfolio optimization and exit planning.

Designed and executed complex operational improvement initiatives, transforming portfolio company performance and operational maturity, significantly improving NPS from 60 to +7.

Built and managed the Office of the CEO function, serving as a strategic business partner while providing executive counsel on investment decisions, organizational development, and stakeholder alignment.

Implemented enterprise-wide technology and operational infrastructure, including Affinity CRM, enabling holistic performance monitoring of deal flow, LP relationships, and portfolio company health metrics.

Established standardized operational frameworks, 90-day planning methodologies, and executive dashboard systems, enabling data-driven governance across the firm's investment portfolio.

Oversaw regulatory compliance, external finance, and cross-functional teams, ensuring operational excellence and organizational alignment with strategic objectives.

Built and led an executive coaching program for portfolio founders, focusing on go-to-market enablement, customer experience strategy, and operational scaling to drive measurable business improvement.

Managed investor relations and fundraising initiatives with institutional limited partners, presenting portfolio performance metrics and strategic growth plans to secure additional capital commitments.

Developed and executed comprehensive operational playbooks addressing common founder challenges, creating scalable frameworks for business growth and organizational maturity.

Drove comprehensive P&L performance, achieving 101% net retention and maintaining 4% average quarterly revenue churn through strategic planning cycles, quarterly business planning, and cross-functional alignment.

Rebuilt Andela's Talent Delivery function, serving marketplace contractors and SMB/Enterprise clients, implementing strategic account planning and revenue optimization frameworks.

Established a revenue operations excellence framework with performance tracking systems that enabled seamless collaboration between support and sales organizations, driving upsell opportunities.

Led organizational-wide OKR implementation, architecting performance management frameworks, peer accountability systems, and cross-functional alignment metrics for maximum transparency.

Spearheaded enterprise systems integration connecting Salesforce CRM, Zendesk, and Asana with automated Slack notifications, creating real-time visibility into operational performance.

Implemented go-to-market automation leveraging Spekit for AI-assisted customer success workflows, improving operational efficiency by 30% and reducing support overhead by 18%.

Built, coached, and mentored a high-performing global leadership team, creating career development pathways that retained top talent during organizational growth and change.

Created and delivered executive presentations to the CEO, CFO, and multiple VPs, translating complex operational metrics into strategic business insights and actionable growth initiatives.

Led comprehensive customer journey optimization through cohort analysis that identified critical business touchpoints and drove 22% improvement in long-term retention.

Executed complex business turnaround, transforming an under-performing unit into a high-performing organization, achieving 102% client retention (vs 7-year historical average of 94%).

Built a centralized SMB support organization, redesigning workflows, creating escalation matrices, and implementing automated processes that reduced product launch time by 60%.

Established a comprehensive knowledge management strategy with governance controls that became the cross-functional source of truth, enabling scale while improving operational efficiency.

Implemented a cross-functional leadership framework, aligning Sales, Talent, and Customer Success teams, ensuring 100% operational readiness 2 weeks before product launches.

Designed client experience frameworks with single-threaded accountability that streamlined customer experience workflows and improved operational efficiency across all touchpoints.

Developed journey-based engagement strategy with proactive trigger points that reduced talent churn and improved business outcomes through systematic intervention planning.

Led critical business continuity initiatives during the COVID pandemic, executing a complete remote transformation for all African operations in 3 weeks with zero revenue disruption.

Unified disparate teams into a cohesive global organization through strategic change management, restructuring reporting lines, and implementing cross-functional processes.

Designed and implemented an asset disposal strategy and BYOD framework that supported remote work while maintaining operational excellence and information security.

Architected an advanced operational automation framework with ticket routing logic and cross-system integration that improved first-contact resolution rates by 19%.

Developed a custom operational command center providing real-time visibility into health metrics, team performance, and system utilization for executive decision-making.

Led organizational stabilization efforts, coaching managers and individual contributors through significant change while maintaining high performance during a period of uncertainty.

Led organizational restructuring from a decentralized to centralized operations model, achieving $800K savings while standardizing service delivery across six international locations.

Collaborated with leaders to develop a unified client experience framework, standardizing service offerings that drove a 15% upsell improvement through consistent delivery excellence.

Implemented data-driven optimization strategies in procurement and real estate management, achieving 10% cost savings ($250K in real estate alone) across Africa locations.

Managed complex stakeholder coordination, including 350+ software developers, during organizational restructuring across Nigeria, Kenya, and Uganda.

Generated 98% employee satisfaction through technology-enabled internal service optimization frameworks and strategic process improvement initiatives.

Leveraged strategic data analysis to optimize resource allocation (real estate, operating cash) and improve processes (reduced lead times, quicker response), enabling efficient scaling.

Executed complex market entry strategy, leading a cross-functional team (finance, talent, recruiting, IT, ops) to launch the Andela Kigali Office within a three-month timeline.

Built a global travel operations framework, centralizing functions across the US, Nigeria, Kenya, Ghana, and Uganda to support 650+ travelers, achieving +50 NPS and $196K cost savings.

Developed strategic partnerships with international embassies, achieving 95% US visa approval rates through systematic relationship management and process optimization.